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The phone calls started randomly one by - one or two a day. They weren't that
bothersome. The phone would ring, I would answer - nothing..
When you teach and you sometimes receive phone calls like that, you
usually think it's perhaps a disgruntled student, annoyed that he or she
received a bad grade for something incidental like never showing up for
class, or skipping tests, or forging documents from the dean's office.
So, it made me a little worried, but not much. I forgot about it within
a few hours.
Then, I was home for an entire Wednesday, trying to write my radio
program for the blind on Crime and the Law and get my classes ready for
the next day. I got two of these hang up telephone calls between 9 and
10 AM. After the second one, I called #57, the number you're told to
dial if you need to trace a call. What I received was a recorded
message saying that the previous number could not be traced.
"Well," I said to my cat Fernando, who usually supervises my work,
"that did a lot of good."
By 11:00, I received another call and by 4:00 PM I had received a call
almost every hour on the hour. It was definitely time to do something.
I looked in the directory to find the number where you report telephone
harassment.
"Do you hear any background noise?" The woman on the other end of the
phone asked?
"No." I replied. "Never."
"It's just like a dead line?"
"Yeah."
"And then it hangs up."
"Yep."
"It's a telemarketer." She said wearily.
This very helpful woman went on to explain to me some of the mysteries
of the telemarketing age. Evidently, these calls are very common. She
estimated that out of every 20 complaints she received reporting
harassing phone calls, 19 were found to be from telemarketers rather
than sexual perverts, or ex-spouses.
She said there was a company working the Tallahassee area and that the
office had received a lot of calls complaining in the past week.
The deal is this. These companies hire, say, 15 people to sit in a
room with cubicles and telephones in front of them. A computer dials
say 25 numbers every five minutes, and if a connection is made, and one
of these 15 people is available to talk to you, he or she does. But, if
all of these career challenged 15 people are busy talking to other
people, you simply get a dead line. This is, evidently, quite legal.
"But what do I do?" I asked her. "I can't concentrate if I'm
interrupted every hour on the hour." Well, first she played around on
her computer and found out that the call was long distance, not
surprising since most of these telemarketers are from out of state.
Then she tried to have ATT trace the call. They couldn't. They
couldn't - trace - a call - that had come over their own lines.
As my father said when I later told him about the incident: "If the
blankedy blank telephone company can't trace the call, who can?" "Well,
precisely." I responded.
So, there I was left with absolutely nothing to do about my phone
ringing 8 times a day with no one on the other end. It made me more
than a little angry.
What about elderly and handicapped people, I thought, who would have to
struggle six or eight times a day to answer a dead telephone. What
about people who worked during the night and tried to sleep during the
day? It ought to be illegal, but like so many things that make the
lives of ordinary people miserable, it isn't, because it makes money.
By one estimate telemarketing is a $500 billion business.
As Molly Ivins says: "Big business wins again."
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